Use Cases

Increased Reviews and Post-Service Feedback

Customer loyalty grows a business faster than sales or marketing.

Customer loyalty translates to repeat customers, referrals, die-hard fans, brand advocates, and more business in general. Collecting customer feedback is the most effective way to understand what drives customer satisfaction which are the building blocks to customer loyalty. Often times when businesses do not understand what drives satisfied customers, they find customers leave and never come back. This leaves the business with no choice, but to constantly looking for new customers through aggressive sales and marketing tactics.

The most common use for text messaging in businesses is for collecting customer feedback and asking for reviews. Robo Thumbs uses text messaging strategies that ensure positive reviews get posted and negative reviews can be addressed internally in private. This gives you the opportunity to effectively manage your online reputation without compromising for a low rating.

Tip: The best time to ask for a review is immediately after serving a satisfied customer. 

Appointment Scheduling and Confirmations

Having good relationships with customers reduce no-shows and cancellations

No-shows and cancellations are extremely costly. The time lost from a no-show or cancellation could have been used to serve a customer. Assuming the customer was satisfied, in the long-run could have lead to more business and referrals. The opposite is also true, and customers that show up to appointments are opportunities to build lasting relationships with them. It’s common for customers to feel too ashamed to reschedule when they miss an appointment or cancel, so you can easily increase your chances of rescheduling by making the process easier for your customer.

One of the best ways to reduce no-shows and cancellations is by confirming appointments with customers 1 day before their scheduled appointment. At Robo Thumbs, we integrate automations with various CRMs and calendars to ensure no confirmations are missed and all cancellations get rescheduled.

Tip: Make appointment confirmations easy by using numerical replys.

Use Cases

Increased Reviews and Post-Service Feedback

Customer loyalty grows a business faster than sales or marketing.

Customer loyalty translates to repeat customers, referrals, die-hard fans, brand advocates, and more business in general. Collecting customer feedback is the most effective way to understand what drives customer satisfaction which are the building blocks to customer loyalty. Often times when businesses do not understand what drives satisfied customers, they find customers leave and never come back. This leaves the business with no choice, but to constantly looking for new customers through aggressive sales and marketing tactics.

The most common use for text messaging in businesses is for collecting customer feedback and asking for reviews. Robo Thumbs uses text messaging strategies that ensure positive reviews get posted and negative reviews can be addressed internally in private. This gives you the opportunity to effectively manage your online reputation without compromising for a low rating.

Tip: The best time to ask for a review is immediately after serving a satisfied customer. 

 

 

 

 

 

 

 

Routine & Regular Service Reminders

Customers live busy lives, and can easily forget to schedule routine appointments. With text message automations, you can set up scheduled messages and reminders to be sent to customers systematically. Not only will this save you time from having to manually remind customers, but will help in generating consistent business to make sure you are hitting revenue targets every single time.

Text message automations typically require and in-house developer to create, however, Robo Thumbs gives you the opportunity to access the same capabilities and strategies used by Fortune 500 companies.

Tip: Increase engagement by personalizing texts to individual customers

Appointment Scheduling and Confirmations

Having good relationships with customers reduce no-shows and cancellations

No-shows and cancellations are extremely costly. The time lost from a no-show or cancellation could have been used to serve a customer. Assuming the customer was satisfied, in the long-run could have lead to more business and referrals. The opposite is also true, and customers that show up to appointments are opportunities to build lasting relationships with them. It’s common for customers to feel too ashamed to reschedule when they miss an appointment or cancel, so you can easily increase your chances of rescheduling by making the process easier for your customer.

One of the best ways to reduce no-shows and cancellations is by confirming appointments with customers 1 day before their scheduled appointment. At Robo Thumbs, we integrate automations with various CRMs and calendars to ensure no confirmations are missed and all cancellations get rescheduled.

Tip: Make appointment confirmations easy by using numerical replys.